C L I E N T H I G H L I G H T
Bloorkids
Pediatric Clinic •. 23 Rooms •. Toronto, Ontario
“CHIME has made it dramatically easier to run a large clinic. Patients get where they need to go faster, and our clinicians stay on track throughout the day.”
— Dr. Dustin Jacobson, Founder & General Pediatrician
About Bloorkids
As one of the largest pediatric clinics in the city, we’re designed to provide a one-stop experience for all healthcare needs for pediatric patients. We’ve teamed up with intelligent and forward-thinking technology platforms, designing a streamlined process for patients and their families.
Results & Highlights
CHIME significantly improved how patients, clinicians and staff move through our large and busy pediatric clinic. We were looking for a reliable way to help patients navigate our space while keeping our team aligned and communicating effectively throughout the day. CHIME delivered on both. The result has been smoother daily operations, better use of our exam rooms, and far less manual coordination for our staff, all without needing to add headcount.
Increased Clinic Capacity Through Effective Room Sharing
Room sharing made it much easier for more doctors and patients to use the same physical space
Day-to-day scheduling became more flexible, with fewer bottlenecks around room availability
Meaningful Staff Time Savings Through Automation
CHIME automated work equivalent to approximately two full-time staff roles
Patients are able to get where they need to go without interrupting our staff during already complex days
Improved Focus & Prioritization for Clinicians
CHIME helps our clinicians stay on track and prioritize tasks throughout the day
Doctors & nurses are alerted as soon as patients arrive, helping visits start sooner and run more smoothly
Our Biggest Challenge was…
Our biggest challenge in adopting CHIME was moving away from a traditional setup where doctors were assigned to specific rooms for the day. Adjusting to a more flexible, portable way of working required a shift in mindset … but it quickly became essential to unlocking the full value of the system.