C L I E N T H I G H L I G H T
Seymour Health Centre
Primary Care / Specialist Clinic • 68 Rooms • Vancouver, British Columbia
“Because Seymour is a complex clinic, we needed something that could adapt to how we actually work. Clinic orchestration software gave us better visibility into operations and a clearer way to manage daily flow.”
— Dr. Eric Cadesky, Chief Medical Officer
About Seymour Health Centre
Seymour Health Centre is Western Canada’s largest medical clinic offering family doctors, specialists, and nursing support. Proudly serving the Greater Vancouver community since 1937, the key to our success is the ongoing commitment of our team to deliver personalized and professional health care services.
Our devotion to providing exceptional quality of care, respect, and compassion for our patients and their families is at the heart of everything we do. From prevention to active treatment, the Seymour Health team strives to maintain the highest standards and best medical practices to ensure that our patients’ well-being and health goals are met.
Results & Highlights
Implementing clinic orchestration software at Seymour Health Centre helped us bring more structure and visibility to a very complex clinic environment. Because we operate across two floors, multiple stations, and a wide mix of providers and appointment types, we needed a system that could be tailored to how our clinic actually works. The clinic orchestration software created a clearer operational rhythm for staff, improved visibility into what was happening across the clinic, and gave us a stronger foundation for managing day-to-day flow.
More Organized Patient Flow Across the Clinic
The clinic orchestration software was configured to support our multi-floor layout, multiple waiting areas, five MOA stations, and a mix of home-room and flex-room workflows
The rollout was phased in carefully, with dashboard use, auto-rooming, waiting room displays, and kiosk-based check-in introduced in stages
Highly Collaborative and Clinic-specific Rollout Process
Our rollout involved regular workflow meetings, extensive configuration, and multiple training sessions for providers and MOAs
The clinic orchestration software vendor worked closely with us to build clinic-specific documentation and refine workflows as new needs emerged after go-live
Our Biggest Challenge was…
Our biggest challenge was the complexity of our clinic itself. Seymour has a large number of workflow variations, provider preferences, and exceptions, so getting everything aligned required close collaboration, ongoing refinement, and clear internal documentation. Like any complex rollout, success depended not just on the software, but also on building shared understanding among staff about how we wanted to use the clinic orchestration software.