These instructions should only be followed at the express recommendation of your Account Manager.

Step 1 - Access the Tablet Settings

1. Tap on the tablet quickly 4 times

2. Use the password provided to you by your Account Manager

3. You’ll then be in the “kiosk” application settings page

4. At the top right, there will be a small gear icon…. Tap it

5. You should now be in the tablet settings page

Step 2 - Do a Factory Reset

1. Scroll to the General Management option

2. Choose "Reset”

3. Select “Factory data reset”

4. Confirm and proceed (this will take a few minutes)

Step 3 - Reinstall CHIME

1. Once the tablet is reset, do NOT set up the tablet normally.

2. Instead, tap the welcome screen 6 times until a QR wizard starts

3. Use the QR code provided to you by your Account Manager

4. You will then be invited to connect to a WiFi network, ensure you do so

5. Your device will then download and install a problem called "Kiosk Browser”

6. Follow the on-screen steps, including granting the program all permissions requested.

7. Once finished, the tablet will present you with instructions to text your Account Manager a photo.