Questions / FAQ / Support for Patients

Need Some Help?

Who is CHIME?

We’re a Toronto based digital health technology company. We make technologies that help clinics provide better care and deliver a better experience to their patients.

What is our Digital Front Door?

Our digital front door helps clinics build custom online workflows quickly, securely, and cost-effectively:

  • sending secure online messages or requests

  • updating contact information

  • completing intake and medical history forms

Have a Problem or Need Some Support?

  • Oftentimes, weak WiFi connections can cause technical issues.

    To troubleshoot this try:

    1. Moving to a space with better wireless signal.

    2. Try a wired connection (i.e. a computer connected with an ethernet cord).

    3. If neither of the above steps work, try again in 30 minutes - 1 hour. If you continue to have issues after taking these steps, please email us at technical.support@chimeclinic.com with as much detail as possible, including screenshots and, if possible, a link to your browser details.

      To protect your own privacy, please do not send medical information or messages to us. If you have a medical concern that cannot wait, please contact your clinic directly via other means (e.g. phone).

    1. Try a different browser (e.g. If you are using Firefox, try Chrome).

    2. Clear your Cache: If it works on one browser, but not another, it might be a caching issue which can be solved by clearing your offending browser’s cache. There are different instructions to do so for different browsers:

    3. If none of the above steps work, please wait 30 minutes to 1 hour and try again - as it could be a connectivity issue.

    4. If you continue to have issues after taking these steps, please email us at technical.support@chimeclinic.com with as much detail as possible, including screenshots and, if possible, a link to your browser details.

      To protect your own privacy, please do not send medical information or messages to us. If you have a medical concern that cannot wait, please contact your clinic directly via other means (e.g. phone).

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