Sometimes, instructions in CHIME will be unclear. When this happens, contact the physician or staff directly to clarify.

For example…

Message the physician to get clarification of what they’re asking:

FIRST NAME, LAST INITIAL was added to the admin queue with the instruction [COPY MD INSTRUCTIONS]. Please clarify these instructions - we think you want us to [INSERT YOUR UNDERSTANDING OF THE INSTRUCTION]

OR

FIRST NAME, LAST INITIAL was added to the admin queue without instructions. Please advise admin of how the patient should be handled eg:

-Ask patient to rebook appointment

-Reschedule patient to a specific time

-Advise patient that you will be calling them within the hour