Manual and Auto-Rooming

The only scenario where your virtual patient will usually be auto-roomed is if you are seeing an in-person patient, and have a virtual patient next, who has already checked in. In this situation, we know you will likely need a room for your virtual patient when you are done seeing an in-person patient.

When you are seeing virtual patients back-to-back, your virtual patients will NOT be auto-roomed, but should be manually roomed by you. This is to allow you to see virtual patients at your own pace when you are seeing virtual patients back-to-back. Since we don’t know when an appointment will start or end in this scenario, and it wouldn’t make sense for you to change rooms between virtual patients, you manage your queue manually.
You will also need to manually advance or room your patient when:
- They’re the first appointment of the day, and they are virtual
- You have a break in between appointments
- Since we don’t know exactly when you’re in-clinic and ready to see patients in these two scenarios, we avoid auto-rooming to prevent a virtual patient from taking a room when the physician is not yet ready to see them

If you leave a room after seeing an in-person patient and your next patient has not been auto-roomed, you can force CHIME to auto-room them right away by swiping on their name in your queue after you check out on the room tablet.

If you prefer a specific room, open CHIME on a computer and drag the appointment to the room. Patients will sometimes not be auto-roomed if you finish an appointment early, or if there is no room availability at the time.