Features / Configuration Level / Dashboard

“Privacy” mode for the CHIME Dashboard

“Privacy” mode allows clinics to display the CHIME Dashboard in a way that reduces the visibility of sensitive patient information when the dashboard is visible to people other than clinic staff and clinicians.

While the CHIME Dashboard normally displays patient context such as names, appointment type, and other details to support clinic workflow, there are situations where this level of detail is not appropriate — for example, when a dashboard is visible in shared spaces or waiting areas. “Privacy” mode was created to help clinics maintain patient confidentiality while still using the Dashboard for operational awareness.

How it works

When “Privacy” mode is active, the Dashboard continues to update in real time and shows room statuses and other workflow information, but patient identifying details are redacted. Instead of displaying full patient names or appointment context, the CHIME Dashboard will show a more limited view that removes or obscures sensitive information. This makes it suitable for use in areas where patients, family members, or visitors may see the screen.

Enabling “Privacy” mode

To enable “Privacy” mode on the CHIME Dashboard simply add the URL parameters below to the end of your CHIME Dashboard URL :

  • To automatically redact patient information, add ?demoMode=true, like so:
    http://example.myclinic.io/clinic/123-main-street/flow?demoMode=true

  • To automatically hide the appointment reason, add ?hideReason=true, like so:
    http://example.myclinic.io/clinic/123-main-street/flow?hideReason=true

These parameters can be used alone or in combination, like so:
http://example.myclinic.io/clinic/123-main-street/flow?demoMode=true&hideReason=true

Related Features

The CHIME Dashboard can be configured to use other URL parameters allowing clinics to customize how information is presented  based on their needs and environment:

  • “Filter by Group” mode — filters the CHIME Dashboard to only show information associated with a specific group (e.g. nurses, reception, or clinical team)

  • “Room Only” mode — enables clinics to display the CHIME Dashboard with only rooms visible, hiding the Scheduled and Queue columns

  • “Focus” mode — allows individual clinicians or staff members to focus-in on just themselves

Read more about additional configuration options that control how the CHIME Dashboard is displayed.

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